Warranty Terms and Return Policy
Limited Warranty Details
Premium LCD Upgrade Kits (ML series) have a 2 year warranty.
Light LCD Monitors (LL Version) have a 1 year warranty. Three differences from the Premium LCDs are:
1) LL Version has a Do It Yourself (DIY) install Kit comes with the metal mounting brackets that Customer needs to install according to the Controller frame alignment.
2) LL version does not have protective anti-glare front glass.
3) LL Version has only 1 year warranty
The Economy (TL series) products have a 9 month Warranty. (Major differences from the Premium LCDs are: The TL series do not have the protective front glass, and the customer has to mount the LCD to the plastic brackets provided, there is also a shorter warranty term.
Touchscreens, Keypads & Overlays have a 90 day warranty.
Did you buy this product through one of our distributors?
If you have purchased this product through a distributor or re-seller, please contact them to begin the warranty process.
If you purchased this unit from LCD Upgrades
International Customers (Other than USA & Canada) are responsible for cost of shipping on warranty returns and exchanges.
Returns within 10 days of purchase
Submit the Warranty Claim within 10 days and return the product within 30 days for 100% refund, 100% credit or exchange.
Returns within 30 days of purchase
Submit the Warranty Claim within 30 days and return the product within 60 days for 90% refund, 100% credit or exchange.
Failure within two years (Premium LCD kits only)
The Premium LCD upgrade kits carry a 2 year limited warranty. Submit the Warranty Claim within two years of your purchase date (This offer excludes the new LL version and the Economy TL series of monitors)
We will repair the item returned and if it cannot be repaired we will replace it free of charge and will ship the item back to you via UPS End Of Day service. If you need a faster turn-around, we ask you to cover the expedited shipping charges.
Light LCD Monitors (LL Version)
Our Light Version monitors (MLxxxLLxxx) carry a 1 year limited warranty. Please submit your warranty form no later then 1 year after the purchase, for review. 10 day and 30 day rules apply.
Economy series (TL Version)
Our Economy LCD Version monitors (TLxxxCGxxx) carry a 9 month Warranty. The 10 day and 30 day return policy applies to this version also.
Touchscreens, Keypads & overlays have a 3 month limited warranty
Replacement Controller keypad and overlays (with or without touchscreen) have a 90 day limited warranty. These units must be installed by a qualified technician. Warranty void if damaged during installation.
Request a repair if you purchased the product from LCD Upgrades over a year ago. We also offer repair services for all the brands we sell. If you are not sure how to repair your display, send it to us and our experienced repair technicians will repair your unit and return it within 5 days of receipt.
Warranty is void if:
- Product is shipped to us without completed Warranty Claim and RMA number.
- Product is damaged due to misuse or improper handling.
- Any parts are replaced or repaired.
- Product is used or placed inappropriately.
- Product is exposed to liquids, harmful gases, electrical shock, physical shock, or temperatures outside -4°F to 140°F (-20°C to 60°C).
- Product is used with electrical voltage other than 12VDC.
- Serial or product label is modified or removed.